Terms of Service

Welcome to Donderstorm! By using our services, you agree to the terms outlined below. Please read them carefully to understand your rights and responsibilities.

1. Acceptance of Terms

By accessing or using Donderstorm, you acknowledge and accept these Terms of Service. If you do not agree to these terms, you may not use the platform. Updates to these terms may occur periodically, and continued use signifies acceptance of the updated terms.

2. Platform Overview

• Donderstorm provides a platform connecting vehicle owners with third-party automotive service providers.
• We facilitate service bookings and secure payments.
• Services listed on the platform are provided by independent third-party vendors.
• Donderstorm is not directly responsible for the quality or availability of services.

3. User Obligations

Users must:

• Provide accurate and up-to-date account and vehicle information.
• Maintain the confidentiality of login credentials.
• Honor bookings and comply with cancellation policies.
• Make timely payments through secure methods.
• Treat service providers respectfully and professionally.

4. Booking and Payments

• All bookings are subject to the availability of service providers.
• Payments are securely processed through third-party processors.
• Cancellation fees may apply based on the provider's policy. Refunds, if applicable, will be handled promptly.

5. Limitations of Liability

• Donderstorm acts as a facilitator and is not liable for any issues with services provided by third-party vendors.
• We do not guarantee service provider availability or performance.
• Disputes between users and providers must be resolved through our platform’s mechanisms before external action is considered.

6. Account Management and Termination

• We reserve the right to suspend or terminate accounts in cases of:
• Violations of terms.
• Fraudulent activity.
• Behavior deemed harmful or inappropriate.
• Terminated accounts lose access to the platform’s services.

7. Dispute Resolution

• Users agree to resolve disputes through our internal resolution process.
• Mediation is mandatory before legal action is taken.
• All disputes will be governed by the laws of England and Wales.

8. Service Provider Terms

For service providers using Donderstorm:

• Providers are responsible for maintaining licenses, insurance, and accurate service listings.
• Providers agree to comply with platform policies, honor bookings, and uphold quality standards.
• Providers must address refunds and cancellations in accordance with policies and customer expectations.
• Platform fees, payment timelines, and ratings maintenance apply to all registered providers.

Contact Information

If you have questions or concerns, please contact us at: info@donderstorm.com.